Kommunicate Support Desk 3.13.7

The Kommunicate Chat app offers a valuable solution for customer support agents, enabling them to manage conversations directly from their iPhone while on the move. This mobile application allows agents to receive timely notifications related to customer messages and engage with website visitors, creating opportunities for real-time interaction regardless of location.

As a robust hybrid platform combining human interactions with chatbot capabilities, Kommunicate aims to provide proactive and personalized support tailored for growing businesses. It positions itself as a comprehensive solution designed to enhance customer relationships, ultimately driving business growth.

Key features of the Kommunicate agent app include:

• Manage Customer Conversations From Anywhere: Receive notifications regarding leads, customer inquiries, and team discussions, which facilitates prompt responses even while away from the desk.
• Manage Group Chats: Access ongoing group discussions seamlessly, allowing for effective collaboration with both team members and clients no matter where you are.
• Search and Initiate Conversations: Quickly retrieve previous discussions and easily start new conversations with customers or engage with team members internally.
• Quick Replies: Utilize pre-defined responses for common queries to ensure swift replies, enhancing efficiency in customer interactions.
• Take Over From Bot: Take control of conversations initiated by the bot at any time, allowing for a smooth transition from automated to human support.
• User Information Section: Access comprehensive user details previously available only in the web app directly within the iOS app.
• Conversation Sharing and Universal Links: Share conversations easily through preferred applications and open specific discussions within the app using universal links.